Upon placing an order, we process them in the order they are received. Our goal is to ship all orders within 1-2 business days (excludes holidays). This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders, insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX and for shipments outside the US, Globegistics.
Skara cannot be held responsible for any import/excise or duties to be paid by you if this is shipping to a country other than the USA. Skara is not responsible and will not issue refunds for any items shipped to banned states or international shipments that are lost or taken by customs.
We sell various products and we take the quality of each very seriously. Due to the nature of these products, there are limitations to what can be returned. If you are not satisfied with your purchase, you may request a full refund of the purchase price within 30 days. We try to be generous with this refund policy, however, there are some exceptions. Orders containing 10g or more of our pure oils or 4+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, the customer may be required to return the product and must pay for the return shipping. If you have any questions please contact us at firstname.lastname@example.org with any questions.